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  • 🚚 Free shipping on orders over 100 euros in Metropolitan France and 150 euros in Europe

  • 📦 24-hour delivery with TNT express (orders placed before 12 PM shipped the same day)

  • 🛍️ 30 days to exchange your order for free

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FAQ

DIAPER BAGS

What is the capacity of your diaper bags? keyboard_arrow_down
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24/48h: from 23 to 39 liters / 5 interior pockets including one zipped and 3 exterior compartments

Comme un bonbon: 16 liters / 5 large pockets, 1 zipped and 3 exterior compartments

Middle: 12 liters / 4 interior pockets, 3 additional exterior pockets

Mini: 6L / 2 bottle pockets, 2 patch pockets, 2 exterior pockets, integrated stroller straps

Backpack: 15 liters / 3 interior compartments and one exterior pocket

Belt bag: 4.4 liters / 1 exterior pocket, 1 large main pocket, integrated stroller straps

See the size chart

What is the difference between the "sac comme un bonbon" and the "middle"? keyboard_arrow_down
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The comme un bonbon, the flagship item of our collection of the same name, is the ideal bag for the daily life of a parent who likes to carry all their essentials with them. The double gauze diaper bag has a capacity of 16 liters. It has 5 large pockets, including 1 zippered pocket inside, and 3 additional compartments on the outside.

The middle, in "linen-effect" double gauze, is slightly smaller; it is ideal for outings of a few hours and, with its 12-liter capacity, allows you to carry the essentials. It has 2 patch pockets and 2 bottle pockets on the inside, as well as 3 compartments on the outside.

What materials are your diaper bags made of? keyboard_arrow_down
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Our diaper bags are made from Oeko-Tex certified fabrics. This certification is a guarantee that the fabrics used to manufacture the bags do not contain harmful substances and are safe for direct contact with your baby's sensitive skin.

The quality of our products is an absolute priority, and we are committed to offering diaper bags that are not only practical and stylish, but also respectful of both babies and parents.

How do I clean my diaper bag? keyboard_arrow_down
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To ensure the quality of your bebel products is preserved, we recommend washing at 30° on a delicate cycle and washing your bag inside out.

Avoiding contact with water, sun, heat, and greasy substances is highly recommended to prevent any irreversible damage. If your bag becomes damaged, we suggest using a thread cutter (or small sewing scissors) to trim any loose threads from the snag and putting your bag in the washing machine to tighten the cotton fibers.

Specifically for the "Comme un bonbon" diaper bag, we advise you not to load the front pocket with items that are too heavy, to avoid damaging the outer seams.

Our workshops in Marseille and Portugal do their utmost to produce quality items with meticulous finishes.

They remain, however, fabric products that must be taken care of.

For any questions regarding a defect with your item, contact us at: sav@blondeetbruneenlayette.com

What are the important features to look for in a diaper bag? keyboard_arrow_down
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When selecting your diaper bag, several important features must be taken into account to ensure it perfectly meets your needs.

First, think about the primary use of the bag: is it intended for short walks or longer trips? A compact and lightweight bag may be ideal for brief outings, while a larger model will be better suited for longer journeys where more supplies are needed.

In addition, consider the amount of gear you plan to bring. A well-organized bag with multiple compartments will make accessing essential items easier, while keeping baby's things tidy. To help you find the perfect diaper bag for you, we invite you to take our quiz!

Can you advise me on the childcare essentials I should have in my diaper bag? keyboard_arrow_down
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To ensure your diaper bag is well-equipped, it is essential to have the necessary items to take care of your baby in any situation.

Among the essentials you might include are the following: diapers, liniment, cotton pads, a bib, a pre-filled baby bottle, a formula dispenser, a change of clothes, a large swaddle, a pacifier with its pacifier clip, a portable changing mat, toys to distract the baby, as well as your personal belongings.

It is important to note that this list is not exhaustive and every parent may need different things depending on their habits and their child's specific needs! The main thing is to personalize the contents of your diaper bag so that it best meets your needs and those of your baby.

What are the advantages of a diaper bag compared to a standard handbag? keyboard_arrow_down
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Opting for a diaper bag rather than a regular bag has several practical advantages. Diaper bags are frequently equipped with a waterproof interior, ensuring protection against any liquid leaks. Furthermore, with their dedicated compartments, these bags facilitate the organization of baby's belongings, making access to essential items faster while on the go.

Another appreciable advantage is the ease of maintenance, as most diaper bags are machine washable. This feature ensures optimal hygiene, an important consideration in the context of baby care.

But also, some diaper bags are designed for versatile use, and can also serve as a regular backpack, a travel bag, or even a handbag, thus offering flexibility of use.

Finally, diaper bags are generally designed with adjustable straps, offering optimal comfort during transport, whether as a backpack, a shoulder bag, or attached to a stroller.

ORDER

How do I know if my order has been placed successfully? keyboard_arrow_down
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To ensure that your order has been correctly processed, you should receive aconfirmation email right after your purchase. This email confirms that your order has been successfully registered in our system.

If you do not receive this email within a few minutes of your transaction, we recommend that you check your junk mail folder.

In the event that it is still not there, please do not hesitate to contact us directly by email at the following address: hello@blondeetbruneenlayette.com. We would be happy to help you and confirm the status of your order.

How can I track my order? keyboard_arrow_down
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To track the progress of your order, you will be kept informed by email at every stage of the process: from order confirmation to shipment, including the preparation of your package. Furthermore, you have the ability to track the status of your order in real time by logging into your customer account on our website. There, you will find all the necessary information regarding the status of your order, as well as tracking details once it has been shipped.

If you encounter any issues or require further assistance, please do not hesitate to contact us for more information.

What payment methods are accepted on your site? keyboard_arrow_down
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Here are all the payment methods accepted on our website:

Paypal, Apple Pay, ShopPay, Carte Bleue, Visa, Alma, Mastercard/Maestro, American Express, IDeal, Sepa, Bancontact, Payconiq

How can I stay informed about promotions, restocks, and new products? keyboard_arrow_down
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To stay informed about all our promotions, restocks, and new product launches, we invite you to subscribe to our newsletter. You can easily sign up via the dedicated box on our website's homepage.

Additionally, for products currently out of stock, you have the option to set up an alert directly on the product page, which will allow you to receive a notification as soon as it becomes available again.

We also encourage you to follow us on social media for regular updates, exclusive offers, and sneak peeks of our latest collections.

Can I cancel my order if I made a mistake? keyboard_arrow_down
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To cancel an order in case of an error, we understand that acting quickly is essential. However, our logistics service is designed to ship your orders with speed and efficiency, and once the process has started, it becomes difficult to pause it.

If you wish to cancel your order, we invite you to send an email immediately to hello@blondeetbruneenlayette.com. We will do our best to intercept the order before it is in the preparation stage. If the order has not yet been processed, we will be able to cancel it. We recommend that you contact our customer service team as soon as possible to increase your chances of cancellation.

Do you offer gift cards? keyboard_arrow_down
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Yes, gift cards are available on our website. These cards are an ideal way to give your loved ones the freedom to choose their favorite item from our product range. You can choose from several amounts: 25, 50, 100, and €150.

DELIVERY & RETURNS

What are the available delivery options and delivery times? keyboard_arrow_down
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Delivery is free via Mondial Relay on purchases over 100 euros and via DPD on purchases over 150 euros (in Metropolitan France and Europe).

DPD Predict - €7.90: 1 to 2 business days
after dispatch (Metropolitan France - estimated delivery times).

Mondial Relay - €4.50: 3 to 7 business days
after dispatch (valid only in Metropolitan
France - estimated delivery times). The relay point is selected after
payment validation.

Chronopost - €12: 24h after
dispatch (valid for all orders placed before 12pm from Monday to Thursday
in Metropolitan France)

Which countries do you ship to? keyboard_arrow_down
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Here is the list of countries where we deliver : South Africa, Germany, Andorra, Austria, Belgium, Canada, China, Croatia, Denmark, United Arab Emirates, Spain, Estonia, United States, Finland, France, Greece, Guadeloupe, French Guiana, Ireland, Israel, Italy, Japan, Réunion, Lithuania, Luxembourg, Martinique, Mayotte, Monaco, Netherlands, Poland, Portugal, Hong Kong SAR China, United Kingdom, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Czechia.

When will I receive my order? keyboard_arrow_down
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We're working quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.

How do I return my order? keyboard_arrow_down
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You have a period of 30 days to return your items from the date of your order (excluding personalized products, which cannot be returned). Proceed with the return

Important: Products must be returned to us with the tag attached, in suitable packaging, accompanied by the delivery note or a plain sheet of paper with your name and order number if you no longer have the note.

Any product showing signs of use, washing, or stains will not be accepted and will be automatically returned to you. Any return with the tag removed cannot be processed.

2 return options:

  • You would like a store credit or an exchange: the return is free. Upon receipt of your return, you will receive an email with a gift card for the value of the product. (valid only in France, limited to one return per order and/or person, and for products over €35). This gift card is valid for 6 months.
  • You would like a refund: the return is at your own expense. After verification, we will process the refund for the items using the payment method used for the purchase within a maximum of 10 days. The original shipping costs remain the responsibility of the customer and will not be refunded.

ACCESSORIES

How do your stroller clips work? keyboard_arrow_down
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Our stroller clips are designed to be both practical and safe. They attach easily to most stroller models thanks to a system of sturdy and adjustable velcro straps.

To use them, simply open the velcro strap of the stroller clip, wrap it around the bar or handle of your stroller, and close it. This allows you to hang the diaper bag securely, while keeping your hands free for greater mobility.

Ensure the bag is well balanced to avoid any tipping of the stroller and distribute the weight evenly.

If you need more detailed instructions or assistance, do not hesitate to consult the product page for this item to view the attachment process.

Are they compatible with all strollers? keyboard_arrow_down
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Yes, our stroller clips are universal and designed to fit any type of stroller. They have been developed to offer great flexibility and easily adjust to the different shapes and sizes of stroller handles or bars.

How do I attach the pacifier to the pacifier clip? Are they compatible with all pacifiers? keyboard_arrow_down
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To attach the pacifier to the pacifier clip, we have designed a simple and effective system. Each pacifier clip features a small, BPA-free silicone loop to ensure your baby's safety, which attaches firmly around the knob or ring on the back of the pacifier.

Once the pacifier is attached to the loop, you can then use the clip located at the other end of the pacifier clip to secure it to your baby's clothing. This prevents the pacifier from falling and getting dirty, while keeping it within easy reach.

Our pacifier clips are universal, meaning they are compatible with the majority of pacifier models available on the market. Whether your pacifier has a handle, a ring, or even a knob, our pacifier clip has been designed to adapt to these different formats.

Can I wash my diapers as soon as I receive them? keyboard_arrow_down
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YES! Upon receipt of your swaddle pack or your maxi swaddle, we recommend that you machine wash them according to our care instructions before first use.

You should know that the more you wash your double gauze fabrics, the more waffled and soft they will become.

MATERIALS AND COMPONENTS

Oeko-Tex certified fabrics keyboard_arrow_down
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The quality of our fabrics is an absolute priority, as we know they come into frequent contact with your baby. That is why we are proud to inform you that all fabrics and materials we use to craft our products are Oeko-Tex certified.

This certification guarantees that every element has been tested to be free from harmful substances and meets the strict safety standards established by the Oeko-Tex Standard 100. This means you can have peace of mind when using our products with your child, knowing that the Oeko-Tex certification ensures a product that is safe and gentle on baby's skin.

Regulatory-compliant pacifier clips keyboard_arrow_down
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Our pacifier clips scrupulously comply with current safety standards to ensure your child's well-being. They feature a wooden buckle equipped with three holes to ensure adequate ventilation and prevent any risk of choking. The silicone ring used is BPA-free, making it safe for baby, even if chewed. Furthermore, the clips we use to attach the pacifier clip to clothing are made of stainless steel, making them rust-resistant and safe for everyday use.

MY ACCOUNT

How do I join the loyalty program? keyboard_arrow_down
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To join our loyalty program and start enjoying its benefits, the first step is to create a customer account on our website. This can be done very easily by visiting our homepage and looking for the account creation option.

Once your account is created, you will be automatically enrolled in our loyalty program.

You will start accumulating points with every purchase, which can then be redeemed for rewards, exclusive discounts, and other special offers.

How do I earn points? keyboard_arrow_down
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To accumulate loyalty points in our program, there are several simple and advantageous ways.

- subscribing to our newsletter not only allows you to stay informed about our latest news and promotions, but also offers you loyalty points as a welcome bonus

- by following us on our Facebook and Instagram pages

- for every order placed on our site your point balance increases

- by leaving a post-purchase review, you not only help us improve our services and products, but you will also receive loyalty points as a thank you for your contribution

How do I access my balance? keyboard_arrow_down
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To check your loyalty point balance, simply go to the dedicated loyalty program page on our website. Once there, you will find a bubble labeled "My points" in the bottom left corner of the page. Click on this bubble, and you will be able to view your current point balance.

This feature allows you to easily track your accumulated points and see how many points are needed to reach the next reward tier.

How do I convert my points into a voucher? keyboard_arrow_down
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To convert your loyalty points into a voucher, you can easily do so in the same place where you check your points balance. Go to the loyalty program page on our website and click on the chat bubble in the bottom left corner.

There, you will have the option to "convert to voucher". After clicking on this option, you will receive a code corresponding to the value of your voucher.

You can use this code during your next purchase to receive a discount. Make sure to note the code or copy it correctly to ensure the discount is applied.

THE BRAND

Do you offer any sales periods? keyboard_arrow_down
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We have chosen a different approach to that of some other major brands by avoiding massive sales with huge discounts.

The only discounts we offer on our site are for end-of-collection items or products with slight defects, during our special “bobos” sale. Furthermore, we prefer to delight our customers by adding small gifts to their orders, such as pouches, pacifier clips, or other accessories.

Finally, we have made a commitment to manufacture our products responsibly, offering you fair prices all year round.

Where can I find your products in stores? keyboard_arrow_down
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Would you like to see our diaper bags and accessories before you buy? Discover our retail stores and visit the one nearest you using our dedicated page!

Do not hesitate to contact the store in question if you would like to see a specific item or color, to ensure that your item is indeed available in store.

What are your commitments? keyboard_arrow_down
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Because it is important for us to share our core commitments with you, here are some key points to know about us.

First of all, we are proud to have collaborated since our beginnings with an Establishment and Service for Assistance through Work (ESAT) in Marseille. Several people have been helping us craft some of our accessories, such as mattresses, pacifier clips, or swaddles, for several years now. Many thanks to them for their trust

Also, in order to minimize waste, our products with slight defects, which we therefore cannot sell at the initial retail price, are put back on sale at discounted prices. You can find them during our "bobos" (imperfects) sales.

As for unsold products, we redistribute them to an association that works to help mothers in need.

PERSONALIZATION

What are your customization options? keyboard_arrow_down
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To personalize your bebel products, you can add a first name, a word, or just a little heart, up to 12 characters long, and in 7 different colors: white, black, ecru, silver, green, blue, burgundy.

Which items can I customize? keyboard_arrow_down
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Here is the list of customizable items on our website:

  • Dummy clip
  • Extra-large swaddle
  • Swaddle pack
  • Health record cover
  • 24/48h bag
  • "Comme un bonbon" bag
  • Middle bag
  • Weekend bag
  • Changing belt bag
  • Backpack
Are the delivery times the same? keyboard_arrow_down
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If you have chosen to personalize one or more items in your order, delivery times may be extended by 24 to 48 hours.

Can I return my personalized item? keyboard_arrow_down
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If you have ordered an item with personalization, we unfortunately cannot accept it for return.

As embroidery is irreversible on our items, we must decline returns for embroidered products, in the interest of commercial logic.