FAQ

DIAPER BAGS

24/48h: 23 to 39L liters / 5 internal pockets including one zipped pocket and 3 external compartments

Like a candy: 16 liters / 5 large pockets, 1 zipped pocket and 3 external compartments

Medium: 12 liters / 4 internal pockets, 3 additional external pockets

Mini: 6L / 2 bottle pockets, 2 patch pockets, 2 external pockets, integrated stroller attachments

Backpack: 15 liters / 3 internal compartments and one external pocket

Banana bag: 4.4 liters / 1 external pocket, 1 large main pocket, integrated stroller attachments

The " Like a Candy" diaper bag , a flagship item in our collection of the same name, is the ideal everyday bag for parents who like to carry all their essentials with them. Made of double gauze, this diaper bag has a 16-liter capacity. It features five large pockets, including one zippered pocket inside, and three additional compartments on the outside.

The middle layer , in double gauze with a "linen effect", It's slightly smaller, making it ideal for outings of a few hours, and its 12-liter capacity allows you to carry the essentials. It has two slip pockets and two bottle pockets inside, as well as three compartments on the outside.

Our diaper bags are made from Oeko-Tex certified fabrics . This certification guarantees that the fabrics used to make the bags do not contain harmful substances and are safe for direct contact with your baby's sensitive skin.

The quality of our products is a top priority , and we are committed to offering diaper bags that are not only practical and stylish , but also respectful of babies and parents.

To ensure that you preserve the quality of your bebel products, we recommend washing at 30°C with a delicate cycle and washing your bag inside out .

Avoiding contact with water, sunlight, heat, and grease is strongly recommended to prevent irreversible damage. If your bag gets damaged, we advise you to use thread cutters (or small sewing scissors) to cut all the threads of the tear and then machine wash your bag to tighten the cotton fibers.

Specifically for the Comme un bonbon diaper bag, we advise you not to load the front pocket with overly heavy items, to avoid damaging the outer seams.

Our workshops in Marseille and Portugal do everything possible to produce quality products with meticulous finishes.

They are nonetheless fabric products that need to be cared for .

For any questions regarding a defect in your item, please contact us at: sav@blondeetbruneenlayette.com

When selecting your diaper bag, several important features must be taken into account to ensure that it perfectly meets your needs.

First, consider the main use of the bag: is it intended for short walks or longer trips? A compact and lightweight bag may be ideal for short outings, while a larger model will be better suited for longer trips where more supplies are needed.

Additionally, consider the amount of gear you plan to pack. A well-organized bag with multiple compartments will make it easy to access essentials while keeping baby's things tidy. To help you find the perfect diaper bag, we invite you to take our quiz !

To ensure your diaper bag is well-equipped, it is essential to have the necessary items to take care of your baby in any situation.

Among the essentials you might include are the following: diapers , liniment , cotton balls , a bib, a pre-filled bottle , a milk dispenser , spare clothes, a maxi swaddle , a pacifier with its pacifier clip , a portable changing mat , toys to distract baby, as well as your personal belongings .

It's important to note that this list isn't exhaustive, and each parent may need different things depending on their habits and their child's specific needs! The key is to personalize the contents of your diaper bag so that it best meets your needs and those of your baby.

Choosing a diaper bag over a regular bag offers several practical advantages. Diaper bags often come with a waterproof lining, ensuring protection against leaks. Furthermore, with their dedicated compartments , these bags make organizing baby's belongings easier, providing quicker access to essentials while out and about.

Another significant advantage is ease of care , as most diaper bags are machine washable. This feature ensures optimal hygiene, an important consideration when caring for a baby.

But also, some diaper bags are designed for versatile use, also serving as a regular backpack, travel bag or even a handbag, thus offering flexibility of use.

Finally, diaper bags are generally designed with adjustable straps , offering optimal comfort when carrying, whether as a backpack, over the shoulder or attached to a stroller.

ORDER

To ensure your order has been correctly processed, you should receive a confirmation email immediately after your purchase. This email confirms that your order has been successfully registered in our system.

If you do not receive this email within a few minutes of your transaction, we recommend that you check your spam folder.

If your order is still not available, please feel free to contact us directly by email at hello@blondeetbruneenlayette.com . We will be happy to assist you and confirm the status of your order.

To track your order's progress, you will be notified by email at each stage of the process: from order confirmation to shipment, including the preparation of your package. Furthermore, you can track your order status in real time by logging into your customer account on our website. There, you will find all the necessary information regarding your order's status, as well as tracking details once it has been shipped.

If you encounter any problems or require further assistance, please do not hesitate to contact us for more information.

Here are all the payment methods accepted on our website:

Paypal, Apple Pay, ShopPay, Credit Card, Visa, Alma, Mastercard/Maestro, American Express, IDeal, Sepa, Bancontact, Payconiq

To stay informed about all our promotions, restocks, and new product launches, we invite you to subscribe to our newsletter . You can easily sign up via the dedicated section on our website's homepage.

In addition, for products currently out of stock, you have the option to set up an alert directly on the product page , which will allow you to receive a notification as soon as it becomes available again.

We also encourage you to follow us on social media for regular updates, exclusive offers and previews of our latest collections.

To cancel an order due to an error, we understand that it's essential to act quickly. However, our logistics service is designed to ship your orders quickly and efficiently , and once the process is underway, it becomes difficult to pause it.

If you wish to cancel your order, please send an email immediately to hello@blondeetbruneenlayette.com . We will do our best to intercept the order before it is processed. If the order has not yet been processed, we will be able to cancel it. We recommend contacting our customer service as soon as possible to increase your chances of cancellation.

Yes, gift cards are available on our website. These cards are an ideal way to give your loved ones the freedom to choose their favorite item from our product range. You can choose from several amounts: €25, €50, €100, and €150 .

DELIVERY & RETURNS

Free delivery is offered via Mondial Relay for orders over 100 euros and via DPD for orders over 150 euros (in mainland France and Europe).

DPD Predict - €7.90 : 1 to 2 days
working days after dispatch (Metropolitan France - estimated delivery times).

Mondial Relay - €4.50 : 3 to 7 days
business hours after dispatch (only valid in France)
(Metropolitan - estimated delivery times). The choice of the collection point is made after
payment confirmation

Chronopost - €12 : 24 hours later
Shipping (valid for all orders placed before 12pm Monday to Thursday)
(in metropolitan France)

Here is the list of countries where we deliver : South Africa, Germany, Andorra, Austria, Belgium, Canada, China, Croatia, Denmark, United Arab Emirates, Spain, Estonia, United States, Finland, France, Greece, Guadeloupe, French Guiana, Ireland, Israel, Italy, Japan, Reunion Island, Lithuania, Luxembourg, Martinique, Mayotte, Monaco, Netherlands, Poland, Portugal, Hong Kong SAR, United Kingdom, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic.

We are working quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

You have 30 days to return your items from the date of your order (excluding personalized products, which are not eligible for return). To return an item, please follow these steps.

Important : Products must be returned to us with the label , in suitable packaging , accompanied by the delivery note or a blank sheet of paper with your name and order number if you no longer have it.

Any product showing signs of use, washing, or stains will not be accepted and will be automatically returned to you. Any return with a removed label will not be accepted.

2 return options:

If you would like a credit note or an exchange , returns are free . Upon receipt of your return, you will receive a gift card by email for the value of the product. (Valid only in France, limited to one return per order and/or per person, and for products over €35). This gift card is valid for 6 months.
If you would like a refund , please note that return shipping costs are your responsibility . After verification, we will process the refund for the items via the original payment method within a maximum of 10 days. The initial shipping costs remain the customer's responsibility and will not be refunded.

ACCESSORIES

Our stroller straps are designed to be both practical and safe . They attach easily to most stroller models thanks to a robust and adjustable hook and loop system.

To use them, simply open the Velcro closure of the stroller clip, loop it around the bar or handle of your stroller, and close it. This allows you to hang the diaper bag securely, while keeping your hands free for greater mobility.

Make sure the bag is well balanced to prevent the stroller from tipping over and distribute the weight evenly.

If you require more detailed instructions or assistance, please refer to the product page for this item to view the attachment process.

Yes , our stroller attachments are universal and designed to fit any type of stroller. They have been developed to offer great flexibility and easily adjust to different shapes and sizes of stroller handles or bars.

To attach the pacifier to the pacifier clip, we have designed a simple and effective system. Each pacifier clip has a small, BPA-free silicone loop to ensure your baby's safety, which hooks securely around the button or ring on the back of the pacifier.

Once the pacifier is attached to the loop, you can then use the clip on the other end of the pacifier clip to secure it to your baby's clothes. This prevents the pacifier from falling and getting dirty, while keeping it within easy reach.

Our pacifier clips are universal , meaning they are compatible with the majority of pacifier models available on the market. Whether your pacifier has a handle, a ring, or even a button, our pacifier clip has been designed to fit these different formats.

YES! Upon receiving your pack of swaddles or maxi swaddles, we advise you to machine wash them following our care instructions before first use.

It is important to know that the more you wash your double gauze fabrics, the more their texture will be crinkled and soft .

MATERIALS AND COMPONENTS

The quality of our fabrics is a top priority, as we know they come into frequent contact with your baby. That's why we're proud to inform you that all the fabrics and materials we use to make our products are Oeko-Tex certified .

This certification guarantees that each item has been tested to be free of harmful substances and meets the strict safety standards set by Oeko-Tex Standard 100. This means you can rest assured about using our products with your child, knowing that the Oeko-Tex certification ensures a product that is safe and gentle on baby's skin .

Our pacifier clips strictly adhere to current safety standards to ensure your child's well-being. They feature a wooden loop with three holes to guarantee adequate ventilation and prevent any risk of suffocation. The silicone ring used is BPA-free , making it safe for babies, even if they chew on it. Furthermore, the clips we use to attach the pacifier clip to clothing are made of stainless steel , making them rust-resistant and safe for everyday use.

MY ACCOUNT

To join our loyalty program and start enjoying its benefits, the first step is to create a customer account on our website. This can be done very easily by visiting our homepage and looking for the account creation option.

Once your account is created, you will be automatically enrolled in our loyalty program.

You will start accumulating points with each purchase , which can then be redeemed for rewards , exclusive discounts and other special offers.

There are several simple and advantageous ways to accumulate loyalty points in our program.

- Subscribing to our newsletter not only keeps you informed about our latest news and promotions, but also offers you bonus loyalty points as a welcome gift

- by following us on our Facebook and Instagram pages

- For each order placed on our site, your points balance increases

By leaving a post-purchase review , you not only help us improve our services and products, but you will also receive loyalty points as a thank you for your contribution.

To check your loyalty points balance, simply visit the dedicated loyalty program page on our website. Once there, you'll find a bubble in the bottom left corner labeled "My Points." Click on this bubble, and you'll be able to view your current points balance.

This feature allows you to easily track your accumulated points and find out how many points are needed to reach the next reward tier.

To convert your loyalty points into a voucher, you can easily do so in the same place where you check your points balance. Go to the loyalty program page on our website and click on the chat bubble in the bottom left corner.

There, you will have the option to "convert to a voucher" . After clicking on this option, you will receive a code corresponding to the value of your voucher.

You can use this code on your next purchase to get a discount . Make sure you write down or copy the code correctly to ensure the discount is applied.

THE BRAND

We have chosen a different approach from some other major brands by avoiding massive sales with huge discounts.

The only discounts we offer on our site are for end-of-line items/products with minor defects, during our special clearance sale. In addition, we like to delight our customers by adding little extras to their orders, such as pouches, pacifier clips, or other accessories.

Finally, we have made a commitment to manufacture our products responsibly, offering you fair prices all year round.

Want to see our diaper bags and accessories before you buy? Discover our retailer stores and visit the one nearest you on our dedicated page!

Feel free to contact the store in question if you wish to see a specific item or color, to ensure that your item is indeed available in store.

Because it is important for us to share our main commitments with you, here are some important points to know about us.

First of all, we are proud to have collaborated since our beginnings with a Supported Employment Service (ESAT) in Marseille. Several people there help us make some of our accessories, such as mattresses, pacifier clips, and diapers, and have been doing so for several years. Thank you so much to them for their trust ♡

But also, in order to minimize waste, our products with minor defects , which we therefore cannot sell at their original price, are resold at discounted prices . You can find them during our "boo -boo" sales.

Regarding unsold products, we redistribute them to an association that works to help mothers in need.

Velvet

Leopard

Heart

Like a candy

Linen effect

Raincoat

Wavy

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