Delivery is free via Mondial Relay for purchases over 100 euros and via DPD for purchases over 150 euros (in Metropolitan France and Europe).

• DPD Predict - €7.90: 1 to 2 business days after shipment (Metropolitan France - estimated times).

• Mondial Relay - €4.50: 3 to 7 business days after shipment (only valid in Metropolitan France - estimated times). The choice of relay point is made after payment validation

• Chronopost - €10: 24h after shipment (valid for all orders placed before 12pm from Monday to Thursday in Metropolitan France)

⚠️ Personalized products: shipping time may be extended by 3 to 4 days

⚠️ Delivery to countries subject to customs duties: In accordance with international customs regulations, customs duties are the responsibility of the end customer (recipient). Unfortunately, we cannot know the exact amount of these fees in advance, as it depends on several factors (value of the order, customs regulations of the destination country, other taxes and import duties that may apply). In the event of refusal of the parcel, return shipping costs will be the responsibility of the customer.

You have a period of 30 days to return your items from the date of your order (excluding personalized products, for which returns are not accepted).

Important: Products must be returned to us with their label, in suitable packaging, accompanied by the delivery note or a plain sheet of paper with your name and order number if you no longer have it.

Any product showing signs of use, washing, or stains cannot be accepted and will be automatically returned to you. Any return from which the label has been removed cannot be processed.

2 return options:

• You would like a credit or an exchange: the return is free. Upon receipt of your return, you will receive a gift card for the value of the product by email. (valid only in France, limited to one return per order and/or per person and for a product over €35). This gift card is valid for 6 months.

• You would like a refund: the return is at your expense. After verification, we will proceed with the refund for the items via the payment method used for the purchase within a maximum of 10 days. The initial shipping costs remain the responsibility of the customer and will not be refunded.

Special situations:

• If you have benefited from a special offer (gift or free product), the return will only be processed if it includes the gift or free product. If this is not the case, its value (retail price) will be deducted from the refunded amount.

• In the event that a package is returned to us due to refusal or failure to collect from a pickup point, the refund will be issued minus a flat-rate return shipping fee of €5.

• In the event that you ultimately decide you would like a refund instead of store credit after having benefited from a free return, a flat fee of €5 corresponding to return shipping costs will be deducted from your refund.

• Any purchase paid for with a gift card is refunded exclusively to that gift card. Shopify does not allow refunds to be made to another payment method.

• For all returns from abroad (outside mainland France), return shipping costs are at the customer's expense, even in the event of an exchange or new order.

• As packs are items that benefit from a discount, they must be returned in their entirety in the event of a request for store credit or a refund.

• Items from the "Archives" sale are offered at reduced prices and are not eligible for return or exchange.

In the event of damage or a missing package, it is imperative that the customer issue specific reservations to the carrier (on the proof of delivery or directly at the collection point).
Without these reservations, no claim can be accepted, even if the following documents are submitted:

• Photo of the package (interior and exterior)

• Photo of the label affixed to the package

• Photo of the merchandise

• Sales invoice

Any dispute request must be made within a maximum period of 72 hours following receipt of the merchandise. After this period, the dispute will not be taken into account.

Our workshops in Marseille and Portugal make every effort to design quality products with meticulous finishes.

Nevertheless, they remain fabric products that require appropriate care to preserve their appearance over time (in particular, avoid prolonged exposure to sunlight, seawater, pool water, as well as chemicals).

Our bags and accessories are guaranteed for 6 months from the date of purchase. To benefit from this guarantee, simply send us an email with photos of the product and your contact details to sav@blondeetbruneenlayette.com.

The guarantee does not cover damage resulting from normal wear and tear, negligence, accident, failure to follow care instructions, or abusive or objectively inappropriate use of the product. Fabric discoloration, particularly when linked to friction, UV rays, humidity, or conditions of use, is not covered under the guarantee.

If your items are no longer under guarantee, you can also contact us at this same address. We will get in touch with our workshops to study the feasibility of a repair and, if applicable, provide you with a quote.

We will ensure that your items are returned to you within a maximum of 3 weeks (the month of August is not included in this timeframe due to our workshop's summer closure).